Shipping Information
Shipping Information
At Phanaeus, we're proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1–3 business days to process and dispatch your order after it's placed. An order is considered dispatched once it's been handed off to our shipping carrier and is in transit to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Estimated delivery time refers to the transit time after your order has been dispatched to the carrier. This depends on several factors, most importantly your location. Please see estimated delivery times by country of residence below:
🇺🇸 United States: 8-12 Business Days
Please note that during peak times and holidays, carriers may experience delays in transit time and tracking updates outside of our control. For orders shipping internationally, unexpected customs delays may also increase the overall delivery timeframe shown above.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at contact@shopphanaeus.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we'll be able to make changes after this time.
Delayed Delivery
At Phanaeus, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases there may be delays in delivery due to circumstances outside of our control.
For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure your package is delivered as soon as possible.
Additionally, there may be unforeseen circumstances that delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.
Please note that Phanaeus is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance we can to help resolve issues that arise.
Lost or Stolen Packages
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at contact@shopphanaeus.com, and we will do our best to assist you.
If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you to complete it. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that Phanaeus is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend filing a police report.
Shipping Policy Changes
Phanaeus reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Phanaeus products, customers indicate their acceptance of this Shipping Policy, including any modifications made to it.
We encourage customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at contact@shopphanaeus.com.